Policies & FAQs

How Do I Care for This Item?

A care card is included with every order. Your jewelry is handmade, delicate and requires special care.

I love to create affordable costume jewelry; please understand costume jewelry is only as good as the care it's given. This is not heirloom jewelry and I do not offer warranties on it. I have much confidence that if you follow my care tips, you will be very happy with your jewelry.

*** Please do not wear while sleeping, swimming, bathing, exercising, rough play with kids/pets, etc. Clean by polishing with a soft dry cloth after every use. To keep your jewelry looking its best, avoid contact with any moisture, perfumes, lotions, hairsprays, etc. and store in a dry cool environment. I have much confidence that if the above are adhered to carefully and without exception, that you will be happy with your piece. Failure to follow these care tips will result in discoloration, wear/loss of the plating on your piece, or bending/breaking/damaging of your piece. I cannot be responsible for damage, discoloration or wear to a piece once a piece has been used/handled/worn.


 Custom or Personalized Item Info:

CUSTOM or PERSONALIZED items are NOT returnable, refundable, nor eligible for exchange. This includes, but is not limited to, item requests such as: shorten chain, lengthen chain, different metal type or finish, ANY item that is personalized and/or hand stamped with a letter(s) or number(s) you chose, etc.


What if My Purchase is a Gift?

Good News! I do not include receipts / pricing in my packages unless requested. Your jewelry will arrive in a cute little bag or logo box with a business / care card, perfect for immediate gifting.


Can I Return or Exchange?

ALL EARRINGS ARE FINAL SALE for hygiene safety.


Other Jewelry:

Since many of us are guilty of "impulse buys" and not carefully reading the descriptions and sizes/measurements of things we order online, I accept exchanges. Please be sure you meet all of the requirements below before requesting an exchange. Return postage is the buyer's responsibility.

For exchange consideration, all items must be:

- pre-approved for return / exchange
- brand new
- unworn
- in exact original condition and with all original packaging

To request a return or exchange, you must contact me WITHIN 3 days of USPS online marked delivery. If return is approved, you must then have the package postmarked/shipped back within 7 days of your original delivered date, as marked by USPS. All approved returns will be subject to a 15% restocking fee to cover the original shipping costs and other associated costs.

If you are approved for a return, I recommend packaging very carefully to avoid any damage to the item, as I am not responsible for any damage or loss of value to your item during transit back to me. I also recommend purchasing tracking and insurance for your package, as I am not responsible for your packages that do not show online as delivered back to me or arrive to me damaged.


Do you offer Express Service and Express Shipping?

  • I can rush your order so it's at the top of my queue, for an additional fee.
  • I also offer expedited USPS Shipping, for an additional fee.
  1. USPS Priority (approx 2-3 business days and they do not guarantee the arrival date).
  2. USPS Priority Express (1-2 business day service, delivery date is guaranteed).


Incorrect or Outdated Shipping Address:

It is a buyer's responsibility to make sure they have entered the correct mailing address for their order.. I have no way of knowing that an address is old / incorrect / etc. Packages that are mis-sent due to an incorrect address given by buyer will be re-shipped at the buyer's expense only; and this can only occur once I have the mis-sent package back in my possession.


General Shipping Info:

How Soon Will You Ship: I generally need 3 BUSINESS DAYS {this means weekdays, not weekends or holidays} to create and package your handmade order here at my studio. I always create my pieces in the order received. But- when I can get to them even faster, please rest assured that I do so. Most of my items are *made to order*.  This means the original product from the photos has sold, and I am personally making yours, just for you!

Tracking & Time Frames: Shipping transit times are an estimate and I do NOT guarantee those time frames, as they are NOT guaranteed by the USPS. Tracking is provided by me for most U.S. orders and is a useful tool, but should not solely be relied on as definitive whereabouts of your package, due to USPS error / lack of input / accuracy.

International Tracking: Tracking while your package is still in the U.S. is generally shown, but is limited or sometimes non-existent in your own country due to your postal system's choice of handling international packages.


Shipping Transit Time Frames:

As a reminder, shipping and tracking information and times are NOT guaranteed by the USPS, nor other countries' postal systems and will vary roughly as estimated below.

U.S (during non-holiday): 4-10 business days
Non-US North America: 10-30 business days
Europe: 10-30 business days
Australia, New Zealand and Oceania: 10-30 business days
Asia Pacific: 10-30 business days
Latin America and the Caribbean: 10-30 business days
North Africa and the Middle East: 10-30 business days
Sub-Saharan Africa: 10-30 business days

**Actual delivery time will depend on the shipping method you choose and the efficiency of the postal systems involved.


Where's My Package?

Please check your online receipt for your tracking number.  You can use that number at to see the whereabouts of your package. Please understand, it is not uncommon for there to be a lag in updates on the USPS website and unfortunately at times, updates are not even entered at all by the USPS.  If you believe your package to be lost, please contact me and I will do my best to locate it and get it moving. It's also helpful to contact your nearest local post office with your tracking number. Packages on international soil are very difficult for me to locate and often your assistance will be required due to language barriers, etc.

If your package is no longer showing updated tracking info via USPS, cannot be located and is NOT marked as delivered after the following time frames, please contact me.

U.S.: 20 BUSINESS DAYS (4 weeks since tracking last shows an update)
NON-U.S.: 40 BUSINESS DAYS (8 weeks since tracking last shows an update)